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COMPUTER SERVICES
Preventive Maintenance, Standard Support & Prepayment Plans
Preventative Maintenance
The best method for keeping your
computers in good working order. We will visit your system on-line, and on a
monthly basis, do regular maintenance and tune-ups to ensure that everything is
in proper working order. Services will include virus, Spam, adware and spyware
removal as well as installing all automatic updates waiting to be
downloaded. Internal physical cleaning will also be done on a quarterly basis to
ensure your equipment is kept in good operating condition. ExpressIT recommends
you do an external cleaning weekly as a matter of habit.
Maximum time allotted for a
Preventative Maintenance is as noted. Additional time, or time spent to provide
for other services while a Technician is on-site providing maintenance
services will be assessed at
Regular Rates.
Any PM Plans entered into in
writing [including via email], and ceased by the client prior to the PM Plan
contract termination date, will have previous Time spent assessed, and
additional charges billed, as if such Time was booked as Deferred Services, and
the Client agrees to pay these forthwith in accordance with Payment Terms.
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PM Plan 1: Yearly contract consisting of 4 quarterly visits: $175 per
visit. Includes 2 hours onsite.
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PM Plan 2: Yearly contract consisting of 12 monthly visits: $145 per
visit. Includes 2 hours onsite.
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PM Plan 3: Yearly contract consisting of 12 monthly visits: $250 per
visit. Includes 4 hours onsite.
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PM Plan 4: Yearly contract consisting of 12 monthly visits: $400 per
visit. Includes 8 hours onsite.
Prepayment
For your convenience, and to reduce the time needed to submit your on-line
request for Services, we offer a flexible prepayment option by which you are
able to determine the amount you wish to prepay. Your prepaid credit will be
applied to ongoing Booked Services performed.
Once you are in a deficit position, we automatically replenish your account to
the original prepaid amount requested. Please
Contact Us
to know more about this and available
discount.
Ongoing Day-to-day Support
Whether related to previous work orders or general technical
questions, services are provided, for and based on, Sameday Rates and assessed
in minimum 1/10th hour increments, with any charges applied to any Method of
Payment on file. If it is determined a house call is required, you will be
requested to
Book a
Technician,
upon whose arrival you will be additionally assessed any outstanding amounts
owed.
Monthly updates will be emailed for your reconciliation.
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Spyware / Virus Protection & Web Restrictions
It is a known fact that unprotected computers have
spywares and viruses waiting to be launched by certain parameters. If your
system is currently unprotected, or you think you may have viruses, spyware,
adware, Trojan Horses, worms etc., you should act immediately.
As well, you should protect your family now from harmful SPAM and
pop-ups. As we all know, these can present some very challenging moments with
our children. We will install web restrictions to protect you and your family.
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System Setup & Troubleshooting
Is your system freezing? ... slow?
... or holding you back from using your time productively? We will come in and
do as an extensive analysis as is required, and offer time and money saving
solutions. If you have just purchased new computers and you need them properly
set up or networked, we can recommend optimal solutions PRIOR to you spending
hard earned money needlessly, and direct you in the proper direction the first
time. Many times we are able to speed-up your system without any upgrades
what-so-ever.
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Wired
/ Wireless Networking
If you have two or more computers we can network them - Wired or
Wireless - so you will be able to start sharing information immediately. No more
running between computers to see what is where. No more hassles like copying and
saving files to other computers just to have it available "just in case." Say
hello to the convenience of ALWAYS having backup and to doing what you want,
where you want and when you want - or just to having everyone else have access
to your files, if that is what you wish.
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Would you like to connect to the internet with several
computers sharing one high speed line?
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Would you like to allow
data sharing and application access
of all your data and
applications among all your computers at home or office?
Would you like to have network
communications tools, such as pcAnywhere, to allow unrestricted remote
on-demand access to all files?
Dependant on your needs, any parts and accessories will be
supplied at an additional expense. On request, we will source and purchase items
on an hourly and cost-plus basis.
SPECIAL: If booked in advance - and service is provided while on-site for
networking, we will remove viruses, spyware, adware and worms at a discount to
our standard hourly rate .
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Website Design Development
If you like our site,
you'll love what we can do for you. We will help initiate your new website or
improve your current one. We also manage the finished product,
all at affordable prices.
Please
Contact Us to receive a list of few of websites we have developed.
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Disaster
Prevention & Critical Recovery
Your system has crashed ... and you don't have
a backup system installed to restore your critical data!
Not to
worry, we will recover the unrecoverable. But more importantly, our Disaster
Prevention Planning service will eliminate such situations PRIOR to them ever
happening ... or happening again!
Many people spend excessive dollars to put
plans in place to avoid this type of occurrence, but it can be done very
economically. We will ensure you get the best possible solution with minimum
expenditure. We will eliminate your concerns by ensuring no future disasters
will leave you feeling vulnerable. From human error to localized lightning
strikes, many things can affect your system. But with proper hardware and
software in place, you will be back on track quickly, with no loss of critical
information.
NOTE: The most expensive plan, is not having
one at all!
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Surveillance System Setup & Maintenance
Have your home or office secured with a surveillance system.
Let us explain you the need
of having a surveillance system to protect yourself and your wealth. We
will get all required equipment, install it and configure it as per your needs.
We will also configure it to be remotely accessed from anywhere in the world.
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